Welcome to the OpenNetworks Health, Inc. ("OpenNetworks") Privacy and Cookies Policy (the "Privacy Policy") for https://opennetworks.health/ (the "Website"). This Privacy Policy describes how we collect, use, and disclose information from our users, including with respect to the Website and its related content, applications, services, tools, and features (collectively with the Website, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services. If you use the Services on behalf of a company or other entity, then "you" includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to this Privacy Policy, and (b) you agree to this Privacy Policy on the entity's behalf.

The Services can only be accessed and used subject to the Terms of Service and this Privacy Policy. Please read this Privacy Policy carefully. By using, accessing, or downloading anything on the Services, you agree that you are bound by the Terms of Service and this Privacy Policy. If you do not agree, then you may not access and use the Services.

1. Scope of Services

OpenNetworks provides an open marketplace for purchasers and providers of healthcare services. Our network operates through contracts that enable employers and other purchasers to access agreements with healthcare providers that govern reimbursement, credentialing, and payment.

2. Types of Information We May Collect

We may collect the following categories of information from you ("Information"):

  • Personal Information — Information that identifies (directly or indirectly) a particular individual, such as their name, postal address, phone number, and email.
  • Non-Personal Information — Information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual user. When Non-Personal Information is associated with Personal Information, it is treated as Personal Information.
  • Information you provide to us when you access or use the Services and each time you interact with them.
  • Information you provide in public forums through the Services.

3. How We Collect Your Information

We collect Information you provide to us when you use the Services. Privacy choices you make on any third-party site or platform will not apply to our use of Information we collect directly through our Services.

We use third parties' analytics and tracking tools to better understand who is using the Services and how to improve them. Those third-party companies may use cookies, pixel tags, or other technologies to collect Non-Personal Information such as time of visit, pages visited, time spent on each page, device identifiers, operating system, and other websites you may have visited. We do not have access to, nor control over, third parties' use of cookies or other tracking technologies.

4. Use of Your Information

We may use your data for the following purposes:

  • To provide you with the Services, upon your request;
  • To communicate with you about features of the Services or changes to our policies;
  • To ensure consistency with local law and choices available to you;
  • To personalize content and experiences;
  • To detect, investigate, and prevent activities that may violate our policies or be illegal;
  • To optimize or improve the content, products, services, and features of the Services;
  • To monitor and analyze usage and trends and measure the effectiveness of the Services;
  • To comply with applicable state and federal laws, including cooperating with judicial proceedings or court orders;
  • To respond to lawsuits and legal actions; and
  • Any other purpose with your consent.

We may also send you newsletters about the Services, provided you have consented to receive them.

5. How We Share Your Personal Information

We may share your personal data with third parties only in certain circumstances:

At Your Request

If you instruct or request us to do so, we may share your Personal Information with third parties with your consent.

Legal Obligations

To comply with applicable state and federal laws, we may share your Personal Information with public and government authorities if reasonable and necessary.

Business Purposes

We may share your personal data with service providers or affiliates who assist us in delivering our Services, including data storage, analytics and advertising, technology services and support, performance measurement, data security, and law or accounting firms. Such providers may only use the information for those purposes.

Business Transfer

In the case of any reorganization, merger, sale, joint venture, assignment, transfer, or disposition of all or part of our corporate entity, assets, or stock (including as part of any bankruptcy or comparable proceeding), we may share your personal information.

6. Public and Semi-Public Venues of the Services

If you use a message board, comment function, conversation pages, blogs, social community environments, profile pages, or other public or semi-public venues of the Services, you will be identified on those venues by the username you submit.

7. Your Controls and Choices

We provide you the ability to exercise certain controls and choices regarding our collection, use, and sharing of your Information, including changing your choices for newsletters and alerts, and requesting access to, amendment of, or deletion of the Personal Information we hold about you. You may exercise these controls by contacting us at Operations@opennetworks.health. If you do not allow us to collect Personal Information, we may not be able to deliver certain products and services to you.

8. Third-Party Websites and Links

Our Services may contain links to other sites operated by third parties. We do not control such sites and are not responsible for their content, privacy policies, or use of Personal Information. We expressly disclaim any and all liability for the actions of third parties. Any information you submit directly to these third parties is subject to that third party's privacy policy.

9. Children's Privacy

We do not seek or knowingly collect any Personal Information about children under 18 years of age. If we become aware that we have unknowingly collected Personal Information from a child under 18, we will make commercially reasonable efforts to delete it. If you are the parent or guardian of a minor who has provided us with Personal Information, you may contact us to request it be deleted.

10. Data Security, Integrity, and Retention

We use reasonable security measures, including computer safeguards and secured files and facilities that comply with federal law, to protect and limit access to Personal Information. Information sent to us electronically may not be secure in transit — we recommend not using unsecure channels for sensitive or confidential information. We will retain your Personal Information for as long as needed to fulfill the purposes outlined in this policy, or as required by law.

11. Updating This Privacy Policy

We may modify this Privacy Policy from time to time, updating the "Last Revised" date at the top. If we make material changes, we will use reasonable efforts to provide notice and, where required by law, obtain your consent. It is your responsibility to review this Privacy Policy periodically. If you do not accept and agree to this Privacy Policy, including any changes, you must not access or use the Services.

12. California Privacy Rights

This section applies to California residents. The Company does not sell (as defined by the CCPA) the personal information we collect, and will not do so without providing a right to opt out. California consumers have the right to know more about the categories of personal information we collect, to delete their personal information, to opt out of any "sales," and to not be discriminated against for exercising these rights.

Right to Know

California residents have the right to request disclosure of the categories and specific pieces of personal information we collected, used, and disclosed during the past twelve months, our sources and purposes for collecting it, and the categories of third parties with whom we shared it.

Right to Delete

California residents have the right to request deletion of the Personal Information we have collected from them.

Request Submission

You or your authorized agent can submit a request by emailing Operations@opennetworks.health. We will need to verify your identity and residency before acting on your request.

Right Against Discrimination

California residents have the right to not be discriminated against for exercising their rights under the CCPA, and we do not discriminate against residents who do so.

13. Cookies

Cookies are small, often encrypted text files located in browser directories. They are downloaded to your device when you visit the Website and allow us to recognize your device and preferences.

We use cookies to enhance and understand your user experience, honor your preferences and settings, enable sign-in, provide personalized advertising, and fulfill other legitimate purposes. Our Website uses:

  • Strictly Necessary Cookies — essential for moving around the Website and using its features.
  • Analytics Cookies — collect information about how you use the Website to help us improve it.
  • Tracking Cookies — collect information on user tendencies and preferences, including clicks, device specifications, and search history.

You can manage or block cookies through your browser settings, though doing so may affect your experience on the Website. If you are in the EU and would like to opt out of third-party behavioral advertising cookies, visit www.youronlinechoices.eu. We retain cookies for as long as we have consent and a legitimate basis to do so, not exceeding thirteen (13) months for strictly necessary cookies.

14. How to Contact Us

You may contact us regarding the Services or this Privacy Policy at 4023 Kennett Pike #50633, Wilmington, DE 19807, or by email at Operations@opennetworks.health. We will not retaliate against you for filing a complaint.